Discovery and redesign on disability benefits

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Just before the pandemic, the Canadian Digital Service (CDS) was helping Economic and Social Development Canadian (ESDC) put the Canadian Pension Plan Disability (CPP-D) application online. While COVID happened and that body of work was put on hold, the team used a few different approaches to change hearts, minds, and tech about delivering human centred technology. This is a quick talk about how the team used discovery and prototyping approaches to do that.

Topic: Discovery and redesign on disability benefits

Just before the pandemic, the Canadian Digital Service (CDS) was helping Economic and Social Development Canadian (ESDC) put the Canadian Pension Plan Disability (CPP-D) application online. While COVID happened and that body of work was put on hold, the team used a few different approaches to change hearts, minds, and tech about delivering human centred technology. This is a quick talk about how the team used discovery and prototyping approaches to do that.

Presenter: Jeff Maher

• Jeff Maher is a civic tech nomad, having done stints with the Canadian Digital Service, US Digital Service, and US state teams as an engineer, product manager, and researcher.

Join us in person:

• We’re meeting in Room 380 of the Myhal Centre for Engineering Innovation and Entrepreneurship at the University of Toronto (55 St. George Street, north of College St., 3rd floor). There will be signs!