Skip to main content

3.4 Deliver

This is where you put your solution out into the world, help people use it, and keep making it better. You'll focus on getting people to use your tool and making sure it keeps working well over time.

tip

Think about the long-term from the start. Consider how your project will keep running and improving over time.

Key activities:​

  1. Develop and launch
    • Build out the full version of your solution based on validated prototypes
    • Conduct thorough testing to ensure reliability and security
    • Plan and execute a strategic launch to your target users
  2. User onboarding and support
    • Create clear, accessible user guides and documentation
    • Develop a support system to assist users and address issues
    • Provide training or workshops to key user groups if necessary
  3. Monitor and evaluate
    • Implement analytics and feedback mechanisms to track usage and impact
    • Regularly collect and analyze data on key performance indicators
    • Conduct ongoing user research to understand evolving needs and experiences
  4. Iterate and improve
    • Use insights from monitoring and evaluation to make continuous improvements
    • Prioritize and implement updates based on user feedback and observed needs
    • Stay responsive to changing community needs and technological advances
  5. Scale and replicate
    • Identify opportunities to expand the reach or functionality of your solution
    • Document your process and learnings to facilitate replication in other contexts
    • Engage with other civic tech communities to share knowledge and resources
  6. Measure and communicate impact
    • Collect and analyze data on the outcomes and impact of your project
    • Create compelling narratives and visualizations to communicate your impact
    • Share results with stakeholders, funders, and the broader civic tech community

Resources to help:​